Returns & Refund Policy

Returns

At BVMONT, we want you to feel confident with every purchase. If you are not fully satisfied with your order, eligible items may be returned within 30 days of delivery.

To qualify for a return:

Items must be unused, unworn, and in original condition
Products must include original packaging and tags where applicable
Proof of purchase or order confirmation is required

Certain items may not be eligible for return, including:

Final sale items
Gift cards
Personalized or custom products
Intimate or hygiene-related items

Refunds

Once your return is received and inspected, we will notify you regarding the approval status of your refund.

If approved, refunds will be issued to your original payment method within 5–10 business days depending on your bank or payment provider.

Shipping costs are non-refundable unless the item arrived damaged, defective, or incorrect.

Exchanges

We currently replace items only if they arrive defective, damaged, or incorrect. If you need assistance with an exchange, please contact our support team.

Damaged or Incorrect Orders

If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery with your order number and clear photos of the issue.